Frequently Asked Questions

A: Normally it will take 25 days to complete a tailored house after the order is processed, we have a large capacity production line, whether you order one set or ten sets, the manufacture time still around 25 days.

A: Normally we will allow 4-6 weeks for the shipment. 

A: Our expandable homes are designed for affordability and quick installation without compromising quality. Each unit includes a fully equipped kitchen and bathroom. The living areas and bedrooms are also optimized. The electrical wiring and plumbing are pre-installed to the maximum in our manufacturing facility, allowing for a hassle-free setup upon delivery. 

A: Our Expanders are built for comfort with excellent insulation. We use high-quality 50–75 mm EPS panel for the walls and roof, combined with double-glazed windows throughout, ensuring comfortable living conditions  all year-round.

A: Yes, customization is available at the buyers’ instructions. We provide many options in layout, cladding, floor board, roof , balcony etc.

A: Yes, we offer various optional extras, such as:

- Cladding system enhancements

- Pitched roof and gutters

- Exterior decking

For a full list of available extras options, please check our Add-Ons.

A: We do not provide installation services directly, but we do provide a detailed installation manual with an installation video, which will guide you step by step till complete installation.

All electrical wiring and plumbing are pre-installed at our facility, so you will only need to connect the unit to the main power, water, and sewerage systems.

A: Our Expanders do not include a built-in hot water system or air conditioner unit, as the choice is highly personal and depends on your available power source. However, we can customise power point placement to suit your preferred unit.

A: Our expandable homes can be placed on various types of foundations, including slabs and piers. 

The appropriate foundation depends on factors such as local building codes, site conditions, and personal preferences. 

We provide a detailed footing diagram to simplify installation. It’s important to consult a professional to determine the best foundation for your site.

A: Our standard expanders do not fall under the Class 1a building category as defined by the Building Code of Australia (BCA). 

When paired with trailers, they may be considered caravans, which in some areas may not require council approval. However, it’s important to check with your local council before purchasing, as regulations vary.  

A: Our upgraded Expander range now features a 2.4 m internal ceiling height throughout, it is compliant with building codes. 

For uses other than transportable or temporary dwellings, we recommend consulting your local council to ensure all regulatory requirements are met. 

A: Our expandable homes come with SAA electrical certifications and Watermark certification for plumbing, ensuring compliance with Australian standards.

A: Our Expanders are manufactured overseas to maintain cost efficiency and provide the best possible pricing for our customers. 

While production takes place offshore, all units are built to strict Australian standards to ensure quality, safety, and compliance.

A: Yes, our expandable homes are designed for mobility. If placed on a trailer, they can be transported to different locations. However, it is important to disconnect all utilities properly and secure the unit for transport. We recommend consulting professionals for safe relocation.

A: Yes, our homes meet local building codes and are designed to withstand various weather conditions, including heavy rain and strong winds. The materials and construction methods provide durability comparable to traditional housing.

A: A 50% deposit is required to secure your order, with the remaining 50% balance payable upon arrival notice.

A: We provide a 3-year warranty on the exterior structure and a 1 year warranty on the interior components, covering structural elements and installed systems.